Subject: [EPOS] Re: TEST
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Thu, 30 Jun 2022 13:19:08 +0000

Your request (231529) has been updated. To add additional comments, reply to this email.
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Abhishek Tripathi, 27 Jun 2022, 18:08 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 231529** for your inquiry.

We are sorry to hear that you are experiencing problems with GSP 670 however, we can certainly help you with this.

In order to narrow down the concern, could you please help us with a couple of things:-

- Since when are you facing the issue?
- Was there any update you recall doing to gaming suite and/or the device firmware?
- Please test the headset with the USB cable and without the dongle and share the results.
- Re-install the Gaming Suite and please send out a screenshot of the issue.
- Un-plug the Headset and then run the Gaming Suite, plug the device again, once Gaming Suite is successfully running and wait for couple of minutes and do let me know how it goes.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email.

Hope to hear from you soon.

We wish you a nice day!

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/231529

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