Subject: Ticket Audit Feedback - 29 June 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Wed, 29 Jun 2022 21:32:18 -0700 (MST)

Hi Sebastian, 

Could you please advise why we see so many isues with your tickets? 

I see basic probing missing and also you are not up to date with the products as you were unable to provide basic information. This is concerning. 

29 	June 	2022 	27 	232069 	SDW 5031, Unspecified, Base station restarting 	Sebastian 	Product Information 	SDW 5031 doesn't comes up with a BS, it comes with the DECT dongle. User's name not updated. 	
29 	June 	2022 	27 	231738 	EPOS USB Busylight, Unspecified, EPOS Connect softphone settings 	Sebastian 	Basic Probing Missing 	What is the headset model? The busy light is only recommended to use with EPOS headset(s). 	
29 	June 	2022 	27 	231690 	Presence Grey UC, iPhone, Volume cannot be raised via button press 	Sebastian 	Basic Probing Missing, Ticket Handling 	Volume can be decreased, pressing the volume + button has any affect? The assignment of the volume buttons can be swapped in Presence Series headsets. Attempted to call the customer four times, no email was sent?? Ticket type: Question, User's name not updated?? 	
29 	June 	2022 	27 	231559 	D 10 USB, Power supply 	Sebastian 	Product Information 	UNI PS EU 01 can be used with D 10 USB ML. The agent should've informed the reseller (high profile) that there are no power port in the new series of D 10 USB ML headsets. Name field not updated. 	
29 	June 	2022 	27 	230777 	SDW 5035, Windows 10/Brucek/Innopla, No sound b-side 	Sebastian 	Call handling, Basic Probing Missing 	No probing over the first phone call/notes missing. Seems to be connection issue - what's the led status on the HS and BS. looks more like a connection issue to the pc - swap USB port/cable, connection type, driver re-installation, does Windows detects the BS?? User's name not updated. 

Regards, 
Pritish Nandi