Subject: FW: New RMA inquiry request - 231245 - RAT 227 - SAT
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Date: Wed, 29 Jun 2022 11:47:15 +0000

Hi Pritish,

Could you please check this one below?

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: Heta Nyrhinen (HNYR)
Sent: 29. juni 2022 13:33
To: EPOS Customer Service DACH <[email-masked]>; SeCom DK Gaming Help <[email-masked]>
Subject: RE: New RMA inquiry request - 231245 - RAT 227 - SAT

Hi Gabi,

The customer seems to be in Bulgaria, but we will doublecheck and send it to the correct team. You can discard it for now.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/c/EPOSEnterprise>

From: EPOS Customer Service DACH <[email-masked]<mailto:[email-masked]>>
Sent: 29. juni 2022 13:28
To: SeCom DK Gaming Help <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: AW: New RMA inquiry request - 231245 - RAT 227 - SAT

Hi Team,

Please look to the address, I think it is not okay,
Sofia is a city from Bulgaria.
In the attachment, I can see the address from Wien / Austia.
Please send me a short info 😊

Best regards
Gabi

Von: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Gesendet: Mittwoch, 29. Juni 2022 11:36
An: EPOS Customer Service DACH <[email-masked]<mailto:[email-masked]>>
Betreff: New RMA inquiry request - 231245 - RAT 227 - SAT

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark: Gets crackling  and  unpleasant static noise when on call and headphones volume is high.

Company Name:
Name: Simeon Stankov
Phone: +359888147777
Email:[email-masked]​ ​
Address line 1: J-k Hristo Smirnenski 40A vhod A etaj 4 apartament 11
Address line 2: Tsarigradsko shose 20 blok 14
Postal Code: 1574
City: Sofia
State/Province: Sofia
Country: EMEA::Austria

Products and quantities
Article nr. (Quantity):
Article nr. for replacement: 1000244 (1)
Article nr. for return: 1000244 (1)

Process: sltr
Stock location: gaming_warranty_main

Is This a Warranty: 1
 Conversation ID: dea3406c-f78e-11ec-af0b-6dbe2c04a600 dea3406c-f78e-11ec-af0b-6dbe2c04a600 7f8600d