Subject: Audit Feedback - 27/06/2022
From: Pritish Nandi <[email-masked]>
To: GRACE <[email-masked]>
Cc: deeksha <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Tue, 28 Jun 2022 06:05:05 -0700 (MST)

Hi Grace, 

Please find below the audit feedback from yesterday. 

Can you come back to me as to why the basic probing is missing in most of the cases and why we have irrelevent probing? 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 		
27 	June 	2022 	27 	231343 	ADAPT 460T, PC, Unresponsive unit 	Grace 	Irrelevant Probing 	Reset the headset, LED status on the dongle. Incorrect issue type selected. 		
27 	June 	2022 	27 	231326 	GSX 300, PC, Not powering on 	Grace 	Repeated Question 	Swap the USB cable. Didn't ask for the user's phone number. 		
27 	June 	2022 	27 	230565 	DW Pro 2 USB ML, Win 10, Hissing sound on A side 	Grace 	Basic Probing Missing 	Call duration: 05:35 min. It's a permanent or intermittent issue. Microphone sensitivity dial configuration, the noise is coming from the HS or BS. OB call not attempted on follow-up. Incorrect HS model selected in the LHS field. 		
27 	June 	2022 	27 	230492 	DW pro 2 Phone, Poly SoundPoint IP650, No call control 	Grace 	Basic Probing Missing, Issue Understanding/Clarification, Irrelevant Probing, Ticket Handling 	DIP, ABC switch configuration. The agent should've confirmed the cable model over the phone. What is the led status on the phone icon when a call comes it, does the audio link open on pressing the MFB (customer doesn't have much details, no relevant call notes). No call control or no connection? Firmware update and reset. Incorrect HS model selected in the LHS field. Ob call not attempted while following up. 		
27 	June 	2022 	27 	230093 	MB Pro 2 UC, PC, Headset not detected 	Grace 	Product Information 	The headset will not be detected on the PC as there is no direct connection. We should've asked for more clarification on the issue. 

Regards, 
Pritish Nandi