Subject: Re: New Joining - English and Japanese Agents
From: Deeksha Dadu <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 24 Jun 2022 06:46:01 +0000

Hi Heta,

Hope you are well.

The new English agent is meant to replace Ritesh. As I had mentioned to you, we have not seen much improvement in Ritesh’s quality and hence, Ritesh will be let off when this new agent is live successfully.

Regards,
Deeksha

Sent from my iPhone

On 24 Jun 2022, at 12:00, Heta Nyrhinen (HNYR) <[email-masked]> wrote:

Hi Saurabh,

Thank you for the clarification. They are now both added to Teams.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: Saurabh Dadu <[email-masked]>
Sent: 24. juni 2022 08:26
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Pritish Nandi (LSM) <[email-masked]>; deeksha <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Re: New Joining - English and Japanese Agents

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

He will be replacing Ritesh
Regards,

Saurabh Dadu
LiveSalesman

On 24-Jun-2022, at 11:55 AM, Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>> wrote:

Hi Saurabh,

Could you please clarify where the new English agent will be placed, as I didn’t receive information about that yet?

@Pritish Nandi<mailto:[email-masked]> Mitshiko is added to Teams.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 24. juni 2022 07:06
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: New Joining - English and Japanese Agents

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

Could you please add the below mentioned agents in Demant Teams?

Hi @Ashish - Please provide them access for Zendesk and Talkdesk.

Name - Abhishek Tripathi
Email -  [email-masked]<mailto:[email-masked]>
Teams - [email-masked]<mailto:[email-masked]>

Name - Mitshiko Santiago
Email - [email-masked]<mailto:[email-masked]>
Teams - [email-masked]<mailto:[email-masked]>

Regards,
Pritish Nandi