Subject: Feedback Session - 18/06/2022
From: Pritish Nandi <[email-masked]>
To: Jeet Behera <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Sat, 18 Jun 2022 02:48:06 -0700 (MST)

Hi Jeet, 

Thank you for your presence on the call today. As discussed, please focus on the pointers below for better issue diagnostics and avoid customer frustration. 

1) Do not ask any irrelevent questions and frame your questions correctly. 
2) Write descriptive call notes. Both for inbound and outbound. 
3) Do ask phone number or call customers when you think it is necessary. However, we need to seek customers permisson and also best time to contact. 
Do call on follow up cases as normal. 
4) Play with the products more in order to increase the product knowledge. 

Do let me know if you have any questions. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 
17-June 	June 	2022 	25 	229380 	SDW 5000, PC, Connection being lost 	Jeet 	Incorrect Question formatting, Phone number asked without any explaination 	Customer had issue with beeping tone and HS going on hold and also disconnection when in Out of Range. Range issue fixed with Dip Switch 3. OS has nothing to do with the issue so why asking OS? Again couold have asked "Could you please let me know which device you use this headset with?", Should have asked " May I please have your phone number and setup a call to investigate this issue faster? 
17-June 	June 	2022 	25 	228906 	SD 10 HS, Short battery life 	Jeet 	Irrelevent questions asked 	Why not asking basic troubleshooting first before asking for FW update? Check Range if standard or reduced, if using narrowband/wideband/superwide band? Ask for the duration the battery last? What change in BS LED status? Chec if the HS is constantly connected and if mic path open by any software? Fast link with DHSG? 
17-June 	June 	2022 	25 	228865 	SDW 30 HS, PC, Not pairing 	Jeet 	Incorrect Troubleshooting, Product Infomation, Documentation 	The FW of the HS and BS is different so why not asking to update it? updated Case summary is also not added 

Regards, 
Pritish Nandi