Subject: Written Test
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>
Date: Thu, 16 Jun 2022 11:15:11 +0000

Hi,

Please write an email reply in Japanese to the customer based on the scenarios below. You need not know the processes, just write a general reply based on what you would do as a customer support representative should the customer approach you with these complaints.

Customer 1.: Hello, I have no sound in my Bluetooth Headset. Please help me urgently! Tobias

Customer 2.: Good day, I would like to return my headset, as the ear pads are disintegrating already after one year of use. Please give me a refund. Greetings! Anja Schneider

Kind regards,
Deeksha