Subject: 221576
From: "Daisuke Murata (DIUM)" <[email-masked]>
To: Ismael Zakaira <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Tue, 14 Jun 2022 04:28:06 +0000

Hi Ismael and Pritish,

Regarding 221576, I happened to find this one and saw the POP was collected without L2 supervision and the case was somehow closed even after the customer came back to us with POP.
Now the follow up ticket is assigned to Shivangi, but please instruct Ritesh to follow the procedure and take care of the rest if you agree. Customer must be quite confused now.

Daisuke Murata
Technical Support Specialist
EPOS Japan
Mobile: 080-5105-4566