Subject: Re: New RMA inquiry request - 226909
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Thu, 9 Jun 2022 22:50:45 -0700 (MST)

Hi Heta, 

Checking with Ritesh. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Friday, June 10, 2022 11:12:54 AM 
Subject: FW: New RMA inquiry request - 226909 

Hi Pritish, 

Could you please also check this one? 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: EPOS Customer Service UK <[email-masked]> 
Sent: 9. juni 2022 10:30 
To: BLR SennCom Support <[email-masked]> 
Cc: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: RE: New RMA inquiry request - 226909 

Hi 

You state below that 1000231 is being returned and 508364 has to be the replacement. Have you got these part codes the wrong way? 508364 is now EOL so this can’t be the replacement. 

	

Best Regards, 

Lorraine Quirie 
Customer Service 

Tel: 01698 208252 

	

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE 

	

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From: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 09 June 2022 07:10 
To: EPOS Customer Service UK < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New RMA inquiry request - 226909 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Remark: Headset is not charging , 

Company Name: 

Name : Jim Liddle 

Phone : 07702 252208 

Email :[email-masked]​ ​ 

Address line 1 : Flat 3 

Address line 2 : 31 Blenheim Park Road 

Postal Code : CR2 6BG 

City : Croydon 

State/Province : Greater london 

Country : EMEA::UK 

Products and quantities 

Article nr. (Quantity) : 

Article nr. for replacement: 508364 (1) 

Article nr. for return: 1000231 (1) 

Process : sltr 

Stock location : gaming_warranty_g2 

Is This a Warranty : 1 

 Conversation ID: bb4191c8-e7ba-11ec-b0b4-0f4bea1517fb bb4191c8-e7ba-11ec-b0b4-0f4bea1517fb 7f8600d