Subject: Re: [EPOS] Re: SDW 5016, PC, No LED on HS
From: Pritish Nandi <[email-masked]>
To: help <[email-masked]>
Date: Mon, 6 Jun 2022 05:54:01 -0700 (MST)

Hi Nicole, 

The reset seems to have resolved the issue. you can close the ticket. 

Regards, 
Pritish 

From: "help" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, June 6, 2022 6:07:44 PM 
Subject: [EPOS] Re: SDW 5016, PC, No LED on HS 

	[ https://www.eposaudio.com/ | 

 ] 		

Your request (226748) has been updated. To add additional comments, reply to this email. 

Kesia Nicole Belleza (EPOS Enterprise) 

6 Jun 2022, 18:07 GMT+5:30 
Dear Pritish, 

Thank you for contacting EPOS Global Support. For your convenience we have created support ticket number 226748 for your inquiry. 

We are sorry to hear that you are experiencing problems with SDW 5016 

In order to help you further could you please advise on the below questions? 

    1. Please do a complete rest (Please see attached photo for reset) 
    2. Please provide the Firmware Version of the headset 
    3. Please confirm the operation by pressing the hook button to turn the headset on and off 

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +442035144072 

We wish you a nice day! 

Best regards, 
Kesia Nicole Belleza 
EPOS Global Support 

Attachment(s) 
[ https://eposaudio.zendesk.com/attachments/token/65z5VE7D9rXwfbqY9o8vezJ9s/?name=Reset+SDW.PNG | Reset SDW.PNG ] 

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/226748 	

You are an agent. Add a comment by replying to this email or [ https://eposaudio.zendesk.com/agent/tickets/226748 | view ticket in Zendesk Support ] . Ticket # 	226748 
Status 	Pending 
Requester 	Pritish Nandi 
CCs 	- 
Group 	EPOS L1 
Assignee 	Kesia Nicole Belleza 
Priority 	Normal 
Type 	Incident 
Channel 	By Mail 

This email is a service from EPOS Enterprise. [ZY9KM0-W63W] Ticket-Id:226748 Account-Subdomain:eposaudio