Subject: [EPOS] Re: SDW 5016, PC, No LED on HS
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Mon, 06 Jun 2022 12:37:44 +0000

Your request (226748) has been updated. To add additional comments, reply to this email.
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Kesia Nicole Belleza, 6 Jun 2022, 18:07 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 226748** for your inquiry.

We are sorry to hear that you are experiencing problems with SDW 5016

In order to help you further could you please advise on the below questions?

1. Please do a complete rest (Please see attached photo for reset)
2. Please provide the Firmware Version of the headset
3. Please confirm the operation by pressing the hook button to turn the headset on and off

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +442035144072

We wish you a nice day!

Best regards,
Kesia Nicole Belleza
EPOS Global Support

Attachment(s):
Reset SDW.PNG - https://eposaudio.zendesk.com/attachments/token/65z5VE7D9rXwfbqY9o8vezJ9s/?name=Reset+SDW.PNG

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/226748

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