Subject: [EPOS] Re: SDW 5016, No LED while connecting to HS
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Mon, 06 Jun 2022 11:00:57 +0000

Your request (226748) has been updated. To add additional comments, reply to this email.
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Kesia Nicole Belleza, 6 Jun 2022, 16:30 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support.
For your convenience we have created **support ticket number 226748** for your inquiry.

We are sorry to hear that you are experiencing problems with SDW 5016

In order to help you further could you please advise on the below questions?

1. Please provide the Firmware version of the Base Station
2. Please provide the version of EPOS Connect
3. Please confirm the Headset on another Personal Computer?
4. Please try to perform this step and let's see if we can fix it:
  1. Kindly place the headset on the base station when there is no active connection
  2. Please check the LED will flash alternately red and blue
  3. Three blue flashes for successful pairing and three red flashes for unsuccessful pairing.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +442035144072

We wish you a nice day!

Best regards,
Kesia Nicole Belleza
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/226748

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