Subject: [EPOS] Re: SDW 5016, No LED while connecting to HS
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Mon, 06 Jun 2022 10:20:07 +0000

Your request (226748) has been updated. To add additional comments, reply to this email.
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Kesia Nicole Belleza, 6 Jun 2022, 14:58 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 226748** for your inquiry.

We are sorry to hear that you are experiencing problems with SDW 5016

In order to help you further could you please advise on the below questions?

1. Please provide us with a description of what you are looking to connect to (e.g. PC/Desk Phone/Mobile)
2. Could you please confirm since how long you are facing this issue?
3. Is there something that has changed?
4. Could you please confirm if the product has ever been properly operated before?

Looking forward to your reply soon.

It would be helpful if you could provide us a contact number and a best time to contact to speed up the resolution process.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +81234456789

We wish you a nice day!

Best regards,
Kesia Belleza
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/226748

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