Subject: Re: [EPOS] Re: SDW 5016, No Connection
From: Pritish Nandi <[email-masked]>
To: help <[email-masked]>
Date: Mon, 6 Jun 2022 02:39:52 -0700 (MST)

Hi Team, 

I do not have any LED on the headset when connecting the HeadSet. 
It was working fine before and I updated the Firmware of the Base station. 

It connects to my win 10 PC. 

Regards, 
Pritish 

From: "help" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, June 6, 2022 2:58:36 PM 
Subject: [EPOS] Re: SDW 5016, No Connection 

	[ https://www.eposaudio.com/ | 

 ] 		

Your request (226748) has been updated. To add additional comments, reply to this email. 

Kesia Nicole Belleza (EPOS Enterprise) 

6 Jun 2022, 14:58 GMT+5:30 
Dear Pritish, 

Thank you for contacting EPOS Global Support. For your convenience we have created support ticket number 226748 for your inquiry. 

We are sorry to hear that you are experiencing problems with SDW 5016 

In order to help you further could you please advise on the below questions? 

    1. Please provide us with a description of what you are looking to connect to (e.g. PC/Desk Phone/Mobile) 
    2. Could you please confirm since how long you are facing this issue? 
    3. Is there something that has changed? 
    4. Could you please confirm if the product has ever been properly operated before? 

Looking forward to your reply soon. 

It would be helpful if you could provide us a contact number and a best time to contact to speed up the resolution process. 

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +81234456789 

We wish you a nice day! 

Best regards, 
Kesia Belleza 
EPOS Global Support 

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/226748 	

You are an agent. Add a comment by replying to this email or [ https://eposaudio.zendesk.com/agent/tickets/226748 | view ticket in Zendesk Support ] . Ticket # 	226748 
Status 	Pending 
Requester 	Pritish Nandi 
CCs 	- 
Group 	EPOS L1 
Assignee 	Kesia Nicole Belleza 
Priority 	Normal 
Type 	Incident 
Channel 	By Mail 

This email is a service from EPOS Enterprise. [ZY9KM0-W63W] Ticket-Id:226748 Account-Subdomain:eposaudio