Subject: SLA Reset Macro Usage - Audits
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Thu, 2 Jun 2022 02:18:00 -0700 (MST)

Hi Heta, 

As discussed in last meeting we have created a SLA reset tag for SLA reset macro to track the usage. Below is the data what we have as of now. I have checked tickets for the top offenders and shared feedback accordingly. 

Agent 	Count 	Audits 
Shivangi Bhattacharya 	9 	9 Correct 	0 Incorrect 
Adelina Paula Bartes 	7 	5 Correct 	2 Incorrect 
Sebastian Coldea 	7 	6 Correct 	1 Incorrect 
Sven Thiele 	7 	7 Correct 	0 Incorrect 
Denisa Magda 	5 		
Ritesh Kumar 	3 		
Pravesh Singh 	2 		
Ismael Zakaria 	1 		
AJ Hurry 	1 		
Jeet Behera 	1 		
Josephine Veena 	1 		
Grand Total 	44 		

Regards, 
Pritish Nandi