Subject: Re: New RMA inquiry request - 224390
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Mon, 30 May 2022 22:41:23 -0700 (MST)

Hi Heta, 

I will speak to the team on the same. However, for this tickets this is how the customer povided the address. So I am not sure if Ismael had an idea if it was not a city. 

I have tried checking the address on google but it does not comes with any specific format or details so that we know. I will ask them to double check with cutsomers. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, May 31, 2022 11:04:21 AM 
Subject: FW: New RMA inquiry request - 224390 

Hi Pritish, 

We are receiving more complaints again from CS that the address details or article numbers are incorrect and also that we are not responsive. Could you please check that with the team? 

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: Heta Nyrhinen (HNYR) 
Sent: 31. maj 2022 07:33 
To: EPOS Customer Service FR <[email-masked]>; SeCom DK Gaming Help <[email-masked]> 
Subject: RE: New RMA inquiry request - 224390 

Hi Rose, 

Sorry about that. The correct address is: 

Materiel.net - Groupe LDLC 
3 rue Olivier de Serres 
ZAC de l'Erette 
44119 Grandchamp des Fontaines 

Also the contact person and phone number are wrong and should be: Lionel Philippot 02 72 64 27 03. The corrected request is below. 

Company Name : Materiel.net - Groupe LDLC 

Name : Lionel Philippot 

Phone : 02 72 64 27 03 

Email : [ mailto:[email-masked] | [email-masked] ] 

Address line 1 : 3 rue Olivier de Serres 

Address line 2 : ZAC de l'Erette 

Postal Code : 44119 

City : Grandchamp des Fontaines 

State/Province : - 

Country : EMEA::France 

Article Nr. (Quantity) : 

Article nr. for replacement: 1000555(1) 

Article nr. for return: 005361(1) 

Process : SNOW 

Stock location : MAIN 

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio ] [ https://www.linkedin.com/company/eposaudio ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/c/EPOSEnterprise ] 

From: EPOS Customer Service FR < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 30. maj 2022 16:46 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] >; SeCom DK Gaming Help < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 224390 

Hi 

Could you please complete 

City : Zac de l'erette 

State/Province : 

Because it’s not a city 

Many Thanks 

Best Regards 

Rose 

From: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 30, 2022 4:31 PM 
To: EPOS Customer Service FR < [ mailto:[email-masked] | [email-masked] ] >; SeCom DK Gaming Help < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 224390 

Hi Rose, 

Yes replacement article is 1000555 and return 005361. 

Thank you! 

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fus%2Fenterprise%2Fproducts%2Fadapt-660-amc-bluetooth-headset-1001125&data=05%7C01%7Chnyr%40eposaudio.com%7Cbba60aba65684500975208da424b12af%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637895187462622043%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=O9yVVnClox3QsAhslAXtbILREg8dgCpJNVGMbo32CcE%3D&reserved=0 ] 

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From: EPOS Customer Service FR < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 30. maj 2022 16:06 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] >; SeCom DK Gaming Help < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 224390 
Importance: High 

Hi 

Could you please provide us an answer please. 

Is it what you want ? 

005361 CC 550 

1000555 SC 660 

Many Thanks 

Best Regards 

Rose 

From: EPOS Customer Service FR < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 25, 2022 8:47 AM 
To: SeCom DK Gaming Help < [ mailto:[email-masked] | [email-masked] ] > 
Cc: EPOS Customer Service FR < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 224390 

Hi Team, 

Article nr. for return: 5361(1) is not a valid item number. Please update with the correct article number. 

Best regards, 

Adrian Ciećko 
Business Customer Service Specialist 

+48 16 627 70 15 

EPOS Business Centre · ul. Malczewskiego 26 · 71-612 Szczecin · Poland 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fadapt-600&data=05%7C01%7Chnyr%40eposaudio.com%7Cbba60aba65684500975208da424b12af%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637895187462778278%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=42ZG2mHIss7qdhNT2yAaKeHbG1ZRR8uATQymW5SiI6I%3D&reserved=0 ] 

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From: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 24, 2022 4:03 PM 
To: EPOS Customer Service FR < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New RMA inquiry request - 224390 

	

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Remarks : 

Company Name : GROUPE LDLC - MATERIEL.NET 

Name : Maxime FRAUD 

Phone : 0272642702 

Email : [ mailto:[email-masked] | [email-masked] ] 

Address line 1 : 3 rue Olivier de Serres 

Address line 2 : ZAC de l'Erette 

Postal Code : 44119 

City : Zac de l'erette 

State/Province : 

Country : EMEA::France 

Article Nr. (Quantity) : 

Article nr. for replacement: 1000555(1) 

Article nr. for return: 5361(1) 

Process : SNOW 

Stock location : MAIN 

 Conversation ID: 2f4642e4-db6a-11ec-8e74-764ff8710d21 2f4642e4-db6a-11ec-8e74-764ff8710d21 7f8600d