Subject: RE: New RMA inquiry request - 223786
From: EPOS Customer Service IN <[email-masked]>
To: BLR SennCom Support <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 31 May 2022 05:27:07 +0000

Hi Team,

We have checked all the faulty units. we are giving replacements for all the units.

For 1000659 – Presence grey business, we don’t have stock as it is not sellable unit.

Please suggest any alternate unit.

Thanks and Regards,
Customer Service India

From: EPOS Global Support <[email-masked]>
Sent: Friday, May 27, 2022 3:16 PM
To: EPOS Customer Service IN <[email-masked]>
Subject: RE: New RMA inquiry request - 223786

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Customer has already sent all 10 faulty headsets via DTDC C24539476 which is showing delivered on 26/05/2022.

Thanks,
Aparna

 Conversation ID: 36099c63-dcf8-11ec-92a6-cc756cdb6176 daca0fc9-dda1-11ec-824f-78b0bbe41ae5 7f8600dOn Fri, May 27 at 13:11, EPOS Audio, Customer Service India wrote:

Hi Team,

Thank you for mailing us,

Please find the return order no,

RIN0001639

Thanks and Regards,

Customer Service India

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 26, 2022 7:02 PM
To: EPOS Customer Service IN <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 223786

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks: CX has already sent the faulty products through DTDC courier service under consignment # C24539476.

Company Name: Aditya Techno Solutions

Name: Narayanan V

Phone: +919841714499

Email: [email-masked]<mailto:[email-masked]>

Address line 1: New # 67, Old # 25 / 2, Vadivelu Main street

Address line 2: Perambur

Postal Code: 600011

City: Chennai

State/Province: Tamil nadu

Country: APAC::India

Article Nr. (Quantity):

Article nr. for replacement: 504547(6) , 1000659(1) , 508315(3)

Article nr. for return: 504547(6) , 1000659(1) , 508315(3)

Process: SLTR

Stock location: MAIN

 Conversation ID: 36099c63-dcf8-11ec-92a6-cc756cdb6176 36099c63-dcf8-11ec-92a6-cc756cdb6176 7f8600d