Subject: FW: New response for GDPR Quiz
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Date: Mon, 16 May 2022 08:46:27 +0000

Hi Pritish,

The answers provided to the quiz were not sufficient. It seems like the agent could sometimes take incorrect action. Please see the replies below and clarify each point with them. Then please ask them to retake the test.

What is personal data?
Social media posts and IP address not selected

What do you do, if a customer asks you to delete their personal data from our records?
We will verify the customer first, before taking any action on customer request. Yes any individual has a right to delete their personal data.

What do you do, if you notice that you accidentally sent a customer's name, address or phone number to another customer by email?
We should inform our manger or super visor in this scenario, After that we will rectify the issue and apologizes to the customer for the inconvenience

What does Data Minimisation mean?
Data minimisation means collecting the minimum amount of personal data that you need to deliver an individual element of your service. It means you cannot collect more data than you need to provide the elements of a service the child actually wants to use.

How do you report a data breach?
We will inform our reporting manager ASAP, because we are not the authorize  team to handle this data breach Query. This type of data breach issue is handled by Level -2 team. SLA - 72 hours.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
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From: Microsoft Forms <[email-masked]>
Sent: 16. maj 2022 10:27
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: New response for GDPR Quiz

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GDPR Quiz
Hi, Heta Nyrhinen (HNYR).
You received one new response from Anonymous Submitter. View<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforms.office.com%2FPages%2FDesignPage.aspx%23FormId%3DqMf4mwjgp0meQ6t2l2xL-FaC6xTO4KhCu-shlLN86o9UMURBWEZJWU5EV1BVRUhXSENEVUpXSTBJRi4u%26Analysis%3Dtrue&data=05%7C01%7Chnyr%40eposaudio.com%7C1169ba9fe08f4299ccec08da3715e081%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637882864353633502%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=UEjUkq7fcTSda%2FIiL0CqMLBljUXDJQj5%2BF0H9zvFfcw%3D&reserved=0> the results of your form.
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