Subject: Re: EPOS customer support survey - CSAT 1 or 2
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Sun, 15 May 2022 23:07:16 -0700 (MST)

Hi Heta, 

I will check with him and share feedback. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, May 16, 2022 11:08:37 AM 
Subject: FW: EPOS customer support survey - CSAT 1 or 2 

Hi Pritish, 

Ritesh probably wasn’t aware that Audmet is part of Demant, but he could have escalated to ask in case he didn’t know what Basware is. He just closed the ticket. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: Epos Audio <[email-masked]> 
Sent: 16. maj 2022 07:31 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: EPOS customer support survey - CSAT 1 or 2 

		

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Hi, 

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place. 

Zendesk ticket: [ https://eposaudio.zendesk.com/agent/tickets/222373 | https://eposaudio.zendesk.com/agent/tickets/222373 ] 
Agent: Ritesh Kumar 

Answer summary including all questions. 

222373 (Zendesk Ticket #222373, External response) 

Page1 

How was your experience with Epos Audio? 

1 

Page2 

What areas affected your score? 

Process 

Page3 

Do you feel like we resolved your issue? 

No 

Page4 

What did you like about our service, and where can we improve? 

Please accept updating the invoicing details per company. 

Where can we improve, and what did you like about our service? 

The recipient did not answer this question.