Subject: Daily Report - 4th May till 9th May 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>, Sachin Tar
Date: Mon, 9 May 2022 22:43:41 -0700 (MST)

4th - 9th May 2022 																								
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 
Josie Lau 	0 	3 	36 	39 	128 	32 	28 	15 	33 			171 	0:22:20 	6:06:44 	0:59:22 	0:00:14 	1:38:35 	9:07:15 	P 	4.17 	6 	337 	12 	325 
Shivangi Bhattacharya 	0 	7 	45 	52 	182 	43 	23 	32 	11 	5 	0:12:00 	242 	0:28:41 	6:31:57 	0:52:22 	0:00:00 	1:04:09 	8:57:09 	P 	3.67 	6 
Grace Boussi 	0 	12 	35 	47 	173 	58 	60 	54 	9 			287 	1:03:40 	4:27:54 	1:10:59 	0:00:00 	2:20:15 	9:02:48 	P 	4.43 	7 
Denisa Magda 	0 	10 	15 	25 	17 	5 	2 	5 	2 			24 	0:08:59 	3:59:08 	0:43:29 	0:00:00 	0:14:26 	5:06:02 	P 	4.00 	1 
Ismael Zakaria 	0 	15 	30 	45 	144 	71 	59 	56 	8 			259 	0:50:17 	4:48:23 	1:42:14 	0:00:00 	1:32:39 	8:53:33 	P 	4.36 	14 
Adelina Paula Bartes 	0 	16 	24 	40 	120 	29 	10 	67 	15 	9 	0:14:00 	206 	0:24:59 	5:09:48 	2:18:08 	0:00:00 	1:17:47 	9:10:42 	P 	4.00 	8 
Sebastian Coldea 	0 	7 	34 	41 	127 	30 	24 	44 	13 			195 	0:25:01 	6:28:09 	1:01:41 	0:00:00 	1:04:21 	8:59:12 	P 	4.33 	6 
Sven Thiele 	0 	16 	19 	35 	88 	40 	32 	40 	8 			160 	0:20:59 	6:42:47 	1:29:37 	0:00:00 	0:56:23 	9:29:46 	P 	4.42 	12 
Ritesh Kumar 	0 	13 	39 	52 	150 	39 	3 	45 	28 	34 	0:15:00 	232 	0:33:47 	0:00:27 	7:46:39 	0:03:10 	0:41:13 	9:05:16 	P 	2.83 	6 
AJ Hurry 	0 	17 	38 	55 	142 	35 	11 	18 	2 	2 	0:12:00 	173 							A 	3.50 	6 
Pravesh Singh 	1 	1 	26 	28 	125 	51 	18 	52 	7 	14 	0:16:00 	209 	0:20:23 	6:27:36 	1:04:44 	0:00:00 	0:43:18 	8:36:01 	P 	4.20 	5 
Jeet Behera 	0 	18 	39 	57 	162 	45 	19 	70 	13 	14 	0:17:00 	265 	0:55:08 	4:32:51 	2:04:48 	0:12:52 	1:34:15 	9:19:54 	P 	3.30 	10 
Tiantian Xiang 	0 	1 	33 	34 	85 	35 	31 	14 	21 	1 	0:14:00 	131 	0:49:47 	5:05:14 	1:18:07 	0:00:06 	1:49:51 	9:03:05 	P 	4.00 	3 
Aparna Jain 	14 	55 	266 	335 	309 	217 	0 	10 	5 			319 							P 	4.52 	31 
Olyvia Malakar 	0 	23 	148 	171 	250 	136 	0 	0 	0 			250 							P 	3.90 	20 

Regards, 
Pritish Nandi