Subject: RE: New RMA inquiry request - 211502
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: EPOS Customer Service UK <[email-masked]>, BLR SennCom Support <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 3 May 2022 08:22:02 +0000

Hi Lorraine,

Okay no worries, we will check what happens with the delivery.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
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From: EPOS Customer Service UK <[email-masked]>
Sent: 3. maj 2022 10:17
To: BLR SennCom Support <[email-masked]>; Pritish Nandi <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: RE: New RMA inquiry request - 211502

Hi Heta

Sorry for the late reply.  It was a bank holiday in the UK yesterday.

Unfortunately the order was despatched on Friday 29th April so it is too late to stop it.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 02 May 2022 11:27
To: Pritish Nandi <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 211502

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Lorraine,

Is it possible to stop the replacement order? The customer is not at that address anymore.

Thank you,
Heta

 Conversation ID: 3f744bc4-b5b0-11ec-ae8b-912639deb2a7 5b3444fb-ca02-11ec-a5ea-723487541dd7 7f8600dOn Wed, April 6 at 16:25, EPOS Audio, Customer Service UK wrote:

Hi

Replacement order is SUK000010748.

Please note 1001004 is out of stock at the moment.

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 06 April 2022 14:49
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 211502

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Remarks: POP waived by L2. Please send replacement as soon as possible.

Company Name: Private

Name: Serhii Sokolov

Phone: +380979528086

Email: [email-masked]<mailto:[email-masked]>

Address line 1: 40 Trinity Square

Address line 2:

Postal Code: EC3N 4DJ

City: London

State/Province: London

Country: EMEA::UK

Article Nr. (Quantity):

Article nr. for replacement: 1001004(1)

Article nr. for return: NA

Process: REPLACEMENT_ONLY

Stock location: MAIN

 Conversation ID: 3f744bc4-b5b0-11ec-ae8b-912639deb2a7 3f744bc4-b5b0-11ec-ae8b-912639deb2a7 7f8600d