Subject: FW: EPOS customer support survey - CSAT 1 or 2
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Date: Wed, 27 Apr 2022 06:31:52 +0000

Hi Pritish,

Could you please review this ticket?

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/c/EPOSEnterprise>

From: Epos Audio <[email-masked]>
Sent: 26. april 2022 16:43
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: EPOS customer support survey - CSAT 1 or 2

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Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/218020
Agent: Pravesh Singh

Answer summary including all questions.

218020 (Zendesk Ticket #218020, External response)

Page1

How was your experience with Epos Audio?

1

Page2

What areas affected your score?

Knowledge

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

It was easy to get a hold of someone, but the agent i was working with had no idea what he was doing.

Where can we improve, and what did you like about our service?

The recipient did not answer this question.