Subject: Daily Report - 22 and 25th Apr 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>
Date: Tue, 26 Apr 2022 03:27:34 -0700 (MST)

22 and 25 Apr 2022 																											
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	0 	33 	33 	55 	23 	18 	13 	11 			86 	00:26:54 	13:37:19 	02:10:03 	00:00:00 	01:56:09 	18:10:25 	P 	4.72 	18 	182 	16 	166 	0 	0 	0 
Shivangi Bhattacharya 	0 	5 	49 	54 	88 	29 	14 	26 	9 	3 	00:14:00 	131 	00:30:30 	13:37:14 	02:32:59 	00:00:07 	01:30:34 	18:11:24 	P 	4.14 	21 
Grace Boussi 	0 	19 	38 	57 	86 	39 	36 	24 	7 			146 	02:11:53 	10:51:35 	02:39:39 	00:00:00 	02:30:31 	18:13:38 	P 	3.80 	15 
Denisa Magda 	0 	24 	10 	34 	13 	2 	2 	4 	2 			19 	00:18:18 	04:13:50 	00:13:48 	00:00:00 	00:18:36 	05:04:32 	P 	4.00 	12 
Ismael Zakaria 	0 	23 	37 	60 	74 	39 	33 	20 	5 			127 	02:16:35 	08:13:12 	02:59:44 	00:00:33 	03:53:37 	17:23:41 	P 	3.96 	25 
Adelina Paula Bartes 	0 	13 	29 	42 	42 	16 	6 	19 	12 	4 	00:11:00 	71 	00:49:38 	11:26:49 	05:46:40 	00:00:01 	01:37:20 	19:40:28 	P 	4.60 	20 
Sebastian Coldea 	0 	10 	31 	41 	70 	11 	10 	4 	2 			84 	00:39:34 	11:04:06 	04:13:46 	00:00:00 	00:52:53 	16:50:19 	P 	3.36 	14 
Sven Thiele 	0 	9 	28 	37 	63 	18 	9 	21 	1 			93 	00:37:18 	14:44:28 	01:38:22 	00:00:00 	01:35:53 	18:36:01 	P 	4.04 	23 
Ritesh Kumar 	0 	21 	34 	55 	91 	15 	0 	8 	8 	13 	00:18:00 	112 	01:34:52 	00:00:00 	12:56:52 	00:00:00 	00:55:13 	15:26:57 	P 	4.19 	27 
AJ Hurry 	0 	10 	44 	54 	97 	27 	7 	2 	2 	2 	00:12:00 	108 	00:36:44 	12:37:05 	04:23:34 	00:00:00 	00:48:10 	18:25:33 	P 	5.00 	12 
Pravesh Singh 	0 	7 	32 	39 	73 	31 	9 	15 	3 	3 	00:13:00 	100 	00:38:17 	12:28:59 	02:40:08 	00:04:03 	01:13:25 	17:04:52 	P 	4.41 	17 
Jeet Behera 	0 	19 	43 	62 	106 	20 	10 	34 	14 	1 	00:10:00 	151 	01:04:28 	12:37:20 	02:21:42 	00:00:00 	02:23:37 	18:27:07 	P 	2.92 	13 
Tiantian Xiang 	0 	2 	26 	28 	27 	13 	15 	18 	10 			60 	01:54:56 	10:55:29 	01:48:10 	00:02:34 	03:16:52 	17:58:01 	P 	3.89 	9 
Aparna Jain 	0 	35 	229 	264 	140 	125 	0 	1 	0 			141 	00:01:21 	00:00:00 	01:48:55 	00:00:00 	00:02:55 	01:53:11 	P 	4.64 	95 
Daniele Castiglioni 	25 	31 	192 	248 	132 	57 	0 	1 	1 			133 	00:00:39 	00:00:00 	09:26:32 	00:03:34 	00:03:06 	09:33:51 	P 	4.46 	104 

Regards, 
Pritish Nandi