Subject: Talkdesk Customer Newsletter - April 2022
From: Kieran King - Chief Customer Officer <[email-masked]>
To: [email-masked]
Date: Thu, 21 Apr 2022 12:01:05 -0500 (CDT)

View in Browser <[[https://learn.talkdesk.com/index.php/email/emailWebview?mkt_tok=ODQzLURPRS03MTgAAAGD7AqrbN6hSNqoemODm3y02v74vfTvPoIfDsNKPsMI3RSl9R-AOG0CyvXjgdY4JwfNus2vgeVV8r6Dmo_tErlEesQ37Pash-Df5oR2B22R9nnO&md_id=24240]]>

Forward to a Friend <[[https://go.talkdesk.com/v/ODQzLURPRS03MTgAAAGD7Aqra4K_jD-qe3LFCBy35LMG3HTdZjW3ohLlvXA7ocPbHMcSGthv4v_yZVfsIVh2Yido_TI=]]>
Customer Newsletter, April 2022
A key virtue of a forward-thinking company is to do for others. At Talkdesk, one of our core values is community and environmental giving. We are honored to serve alongside our clients as we collectively leverage our servant hearts to help those in need and be responsible stewards of our planet.

As a company, Talkdesk supports We Help Ukraine <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbOjNIRangSRKUvEJP_omXiEQZFpqrUNtycbcFGNcD0HRfpmpqVBPMa4TJAD0Fb8j0Wk=>, a platform to help Ukrainian refugees find support worldwide. We’ve provided contact center and telco technology and services for the program. Talkdeskers are volunteering as agents and mentoring other volunteers to do the same. Last month, we held a Talkdesk artificial intelligence (AI) hackathon focused on helping refugees faster and with more efficiency. There are many ways to help and the need grows by the day. If your organization or family is interested in getting involved, please visit wehelpukraine.org <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbOjNIRangSRKUvEJP_omXiEQZFpqrUNtycbcFGNcD0HRfpmpqVBPMa4TJAD0Fb8j0Wk=> or this telegram channel <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbFQPiup6StKPBalvqHyn8lOFKJQ7c1JZKgEMuEgaiLoKXeFEzoU8-xn-kQYvCfXWRIk=> for more details. 

We are grateful to have the privilege of serving companies that serve others. That’s at the heart of what we all do in the CX industry. Thank you for the way you serve your own customers so well and for supporting the local and global efforts of your communities.
Kieran King, Chief Customer Officer
It’s time to upgrade to the new and improved agent experience, Talkdesk Agent Workspace <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbE-x58uxNmjmn6bC5QI0QxXqRKAxOtx8Yxmgiq_H_WN7qmILrhE0TSrtU2s0OMzrYyk=>. 

Why make the move? 
Talkdesk Agent Workspace is an enhanced replacement for Main Dialer, which will be retired in June. A key focus in the development of Workspace is helping agents work more efficiently. This system unifies all CX applications - instead of having to switch between different apps and channels, everything is in one place. The interface is also configurable, to meet your specific workflow needs.

Making the change.
The new tool is easy to install and Talkdesk has created resources to support you and your agents as you make the transition:

	- Change management toolkit <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbL4KHnWFpO8dxXHU0gSMYv-Dy-A1CHnvHfP208n0isMWLsZhIK9nAP193A4s4s5sPNw=> - Customize this plan to create awareness, enable on-boarding, and support the migration to Workspace for your agents.
	- Upgrades Made Easy group <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7Aqra1RpUdJgokFdMz-Xvyuirt_RFwy86TqqXjGuLNaisrTbrW-_15ZBSSkJRRj6pstpMoM=> - Join this group in the community to ask your peers and the Talkdesk Product Team questions about the upgrade.
	- Microsite <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrazboBIYL_0GNOcjmNNVQRHQTTS6EJJ5srqhLEqJI_kXl0WbbJJ0uC35hYORSDS8JBpI=> - The Talkdesk Customer Success team has developed a microsite to host all the resources you’ll need for the upgrade in one spot. Check it out here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrazboBIYL_0GNOcjmNNVQRHQTTS6EJJ5srqhLEqJI_kXl0WbbJJ0uC35hYORSDS8JBpI=>!

Please note that as of June 30, 2022, the Main Dialer web app will be retired and no longer available as a Talkdesk product. Agents still using Main Dialer as of this date will be automatically upgraded to Workspace. Read the End of Life Product Announcement here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7Aqra892C_e3iYDmRYBXfwsptyaMq7BqsK6QxygpSpmgW5v5QStWpFvHcRrhAPjf66GOyzo=>.
${BtnLabel} <[[${BtnLink}]]>
Before implementing Talkdesk CX Cloud™, GlassesUSA couldn't track, measure, or save data from voice calls, and managing incoming calls was chaotic. With Talkdesk, internal QA and training, teams can now review feedback much faster. Live reporting allows global teams to stay on top of call activity while exporting data to inform better business decisions. Dispositions also provide valuable insights on trends and friction points across tens of thousands of calls, helping improve self-service resources. In the first year since deploying Talkdesk, answer rate has increased to 90%, handle time has significantly decreased, and customer satisfaction has increased.
${BtnLabel} <[[${BtnLink}]]>
April showers bring lots of new resources for community members! Be sure to check out the following: 

	- We’ve launched a new group, Upgrades Made Easy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7Aqra1RpUdJgokFdMz-Xvyuirt_RFwy86TqqXjGuLNaisrTbrW-_15ZBSSkJRRj6pstpMoM=>, created to help Talkdesk users seamlessly transition from legacy products to new and improved tools. Our main focus area over the coming months will be upgrading to Workspace as we prepare to retire Talkdesk Callbar, Main Dialer, and Agent Tab. For more info, see our Original Product Announcement <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7Aqra892C_e3iYDmRYBXfwsptyaMq7BqsK6QxygpSpmgW5v5QStWpFvHcRrhAPjf66GOyzo=> published February 21, 2022.
	- Register <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbFWoOY80phrhi-2gOIeX_7NDrvWdeKroKxOjtn-wkAftP3elfVqbR3kYHgDUXsVVRPg=> for the Talkdesk Interaction Analytics Roadmap Spotlight webinar on April 28, 2022. This is an extended session to allow for more Q&A with the Talkdesk Product team!
	- To celebrate National Pet Month, Talkdesk is kicking off a new group in the community, Pet Hub <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrayWXh4zGn9gQqA8X2b2PbepfIMKHDwOu-bjZ3GwovLB4DDk0K08JHK-UlsR2rpogabE=>. Join today to grab some swag for your furry friends AND get them entered into a contest to be one of two unofficial community mascots!! For more details about the contest, check out the post here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbKu22Sp7rMC8CqE6arTkHDpL1uBwM86G8_mEdDu2p0vTlLacJdPtJddvOLJwqY9oahs=>.
${BtnLabel} <[[${BtnLink}]]>
Each month we like to highlight key news for you and April is another jam packed month!

	- Talkdesk Digital Showdown <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbEEJb7Hx733yq7O98T1APsTzAemHIIEmbrypv4XexobXn5KonPS1RabsT6DvBRvIECU=> is May 19, 2022! Join to see how 6 innovative AppConnect partners extend Talkdesk CX Cloud and vote live to decide who takes home $10,000 for charity. Sign up by April 30, 2022 to get a free SugarWish treat delivered to your door, on us!
	- This year Talkdesk is bringing the Opentalk CX Summit Series <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbMdottrpvV4WNy-jF4Mb8hTNR9pUTgkY1qIx5xur1_pD7UuNfyIVRDbTCTSfYeyoRNU=> to a city near you! Join us to get inspired and explore the best ways to transform your customer journey and differentiate with customer experience.

	- New York City <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7Aqra98_kSOGYMrxpizAxirtARMEE6Kl5F7q3KzgFVdtb0dpMI99NYFIJTrhTOB8JDLvEUw=> - June 14, 2022
	- Los Angeles <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbIf_FYXs6DBNLpAoduKKkSEVcxmAzYhg-yQ0DoUVDCPbIbpJeiq8kjUPZSL28QwTEzU=> - June 28, 2022
	- London - September 2022
	- Madrid - September 2022

	- Check out Talkdesk’s newest thought leadership report, “Winning Gen Z Through Exceptional Customer Service.” The report <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbGKqOKGarQF4dvIbI51ei5Uwmy7N2PO73mqUWnfNVmBi-9DFEocaOkQiIJsZvDiBZ6k=> draws on the findings of a global survey of over 5,500 consumers to explore what Gen Z consumers want out of interactions with companies.
${BtnLabel} <[[${BtnLink}]]>
Resource Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbOj0NI8kOYTQNd-KuXa1S9nbfVOPBOi7H9OMtC-GWTZeOGTojscJDWgv3cnV7G2sRT4=>
Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7Aqra9QKL6V-vkzIt_Vd0nNXoPNAkghUKlL9ctFABUNyam-QGD7K5_92CAVfkqSe-qHed-c=>
Talkdesk AppConnect <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrawGWo1gs62TUfGI88JmXHP4athGK5_To1ggRkYercbXeVGqyisReMHqUhzEIWw-12yE=>
Talkdesk Knowledge Base
 <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7Aqra1BL5tGcha7pXrPoNoaFEpTydronbtQAt93nvrlUc13VAleRFt-B7qFEjS4E2Gfzl1s=>
<https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbKmn8M6BT2GGYX4lISYFsGbMdgyPgRUO9Du949eknWa3zqM9XgcXrcjoRw8GOxygsYI=>          <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrbF4dSEE0VwJmna3Pr0Rztu2DKqteWhGNdNvUg5Oiq-zpcZ3GtYBlqDlLfrP41QVgdkE=>          <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7AqrayWGI7lAbHlETfOHs1nmVYhEfH9uEj3idiQyq9zIBnLYf9ZJQGPkwn1ikn3KhpczJ5A=>
535 Mission Street, 12th Floor, San Francisco, CA 94105 <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGD7Aqra6qmw9r87jsLG2TTuPFmZRzWhro5H-kjyN5kUvULrDecPMWm0Zm0MYx9RPsrpnhgxTQ=> 
 © 2021 Talkdesk, Inc, All Rights Reserved
Don’t want to hear from Talkdesk anymore? Unsubscribe <[[https://learn.talkdesk.com/UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=ODQzLURPRS03MTgAAAGD7AqrbN6hSNqoemODm3y02v74vfTvPoIfDsNKPsMI3RSl9R-AOG0CyvXjgdY4JwfNus2vgeVV8r6Dmo_tErlEesQ37Pash-Df5oR2B22R9nnO]]>