Subject: Re: EPOS customer support survey - CSAT 1 or 2
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Thu, 21 Apr 2022 00:00:04 -0700 (MST)

Hi Heta, 

The question is not about a 3rd party headset or connector here but the the unit was damaged due to short circuit. The warranty terms we do mention that we do not cover accidents. So based on warranty terms we have denied the 
RMA. 

If you want to approve the RMA, then I will reopen the ticket. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, April 21, 2022 12:00:01 PM 
Subject: FW: EPOS customer support survey - CSAT 1 or 2 

Hi Pritish, 

Could you please review this case #217546. 

I think we should have considered a RMA in this case. Could you please elaborate what exact model is a Kangaroo digital headset with which connectors and are we stating somewhere that no 3 rd party products can be connected to the GSX 1000? 

From: Epos Audio <[email-masked]> 
Sent: 21. april 2022 06:17 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: EPOS customer support survey - CSAT 1 or 2 

		

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Hi, 

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place. 

Zendesk ticket: [ https://eposaudio.zendesk.com/agent/tickets/217546 | https://eposaudio.zendesk.com/agent/tickets/217546 ] 
Agent: Pravesh Singh 

Answer summary including all questions. 

217546 (Zendesk Ticket #217546, External response) 

Page1 

How was your experience with Epos Audio? 

1 

Page2 

What areas affected your score? 

Product 
Warranty 

Page3 

Do you feel like we resolved your issue? 

No 

Page4 

What did you like about our service, and where can we improve? 

Should have gone with a better company. Unit caused my headphones to short. 

Where can we improve, and what did you like about our service? 

The recipient did not answer this question.