Subject: Daily Report - from 13th Apr 18th Apr
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>, Tiantian Xiang <[email-masked]>
Date: Tue, 19 Apr 2022 02:15:45 -0700 (MST)

13th-18th April 2022 																											
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	0 	35 	35 	113 	35 	39 	28 	29 			180 	00:17:07 	00:17:07 	01:03:32 	00:00:06 	01:32:03 	09:07:45 	P 	5.00 	12 	364 	28 	336 	0 	0 	0 
Shivangi Bhattacharya 	0 	12 	47 	59 	160 	40 	22 	46 	17 	8 	00:12:00 	236 	00:22:40 	00:22:40 	01:12:41 	00:02:45 	00:47:44 	09:16:37 	P 	4.17 	12 
Grace Boussi 	0 	36 	27 	63 	110 	36 	30 	46 	8 			186 							L 	3.60 	10 
Denisa Magda 	0 	24 	10 	34 	41 	13 	2 	10 	3 			53 							L 	4.11 	9 
Ismael Zakaria 	0 	19 	31 	50 	119 	48 	42 	17 	7 			178 	00:14:07 	00:14:07 	01:18:42 	00:00:00 	00:28:28 	09:16:52 	P 	4.22 	18 
Adelina Paula Bartes 	0 	23 	10 	33 	63 	23 	12 	28 	4 	3 	00:10:00 	106 							L 	4.43 	14 
Sebastian Coldea 	0 	25 	21 	46 	63 	21 	11 	4 	3 			78 							L 	2.80 	10 
Sven Thiele 	0 	30 	12 	42 	61 	21 	14 	16 	2 			91 							L 	4.13 	16 
Ritesh Kumar 	0 	20 	41 	61 	173 	26 	1 	19 	10 	14 	00:14:00 	207 	00:22:24 	00:22:24 	08:40:04 	00:00:00 	00:20:21 	09:22:49 	P 	4.00 	16 
AJ Hurry 	0 	7 	40 	47 	161 	41 	18 	22 	3 	10 	00:22:00 	211 	00:32:20 	00:32:20 	01:19:27 	00:00:24 	00:49:35 	08:08:11 	P 	4.60 	10 
Pravesh Singh 	0 	1 	32 	33 	189 	76 	24 	31 	11 	14 	00:15:00 	258 	00:08:53 	00:08:53 	01:13:35 	00:00:00 	00:30:24 	08:34:49 	P 	4.62 	13 
Jeet Behera 	0 	9 	40 	49 	112 	31 	13 	32 	19 	6 	00:16:00 	163 							A 	2.83 	6 
Tiantian Xiang 	0 	3 	28 	31 	87 	23 	24 	15 	14 	3 	00:14:00 	129 	00:58:23 	00:58:23 	01:17:00 	00:01:13 	03:05:00 	09:02:03 	P 	4.43 	7 
Aparna Jain 	0 	23 	235 	258 	279 	246 	0 	6 	6 			285 	00:00:42 	00:00:42 	05:35:10 	00:00:00 	00:08:37 	05:44:29 	P 	4.70 	60 
Daniele Castiglioni 	12 	25 	243 	280 	352 	196 	0 	4 	6 			356 	00:01:10 	00:01:10 	05:01:11 	00:00:00 	00:02:22 	05:04:43 	P 	4.53 	77 

Regards, 
Pritish Nandi