Subject: Overdue tickets
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 13 Apr 2022 11:09:23 +0000

Hi Pritish,

I'm noticing a lot of overdue tickets every day. Could you please check why this is happening and ask the agents to update these tickets in the list below that are overdue now?

Also the agents that will have Easter off, should set the due dates manually, if the SLA falls to one of the Easter days. Otherwise the working agents will have to check the queues so that nothing goes outside of the SLA.

#211936
#214399
#214214
#215200
#212994
#214610
#215201
#212715
#215270
#216146
#214250
#214998
#213307
#214397
#211811
#211542
#216357
#216359
#215022
#216365
#213791
#214871

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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