Subject: Re: CMP NET tickets
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Tue, 12 Apr 2022 04:11:46 -0700 (MST)

Hi Heta, 

Apologies for this. Lety me speak to the German Team again and advise them on this. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, April 12, 2022 4:38:12 PM 
Subject: FW: CMP NET tickets 

Hi Pritish, 

The instruction below was not followed for #215776. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: Heta Nyrhinen (HNYR) <[email-masked]> 
Sent: 15. februar 2022 12:43 
To: Franck Gampio-Killy (FRKI) <[email-masked]>; Jan Philipp Faber (JNFA) <[email-masked]>; Hamed Rahnama (HARH) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Daisuke Murata (DIUM) <[email-masked]>; Ross Martowski (ROMR) <[email-masked]>; Pritish Nandi (LSM) <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]> 
Subject: CMP NET tickets 

Hi, 

In alignment with Sales we will handle tickets from our German partner CMP NET in Level 2 only. I have marked them as key account and new tickets should be automatically transferred. 

[ mailto:[email-masked] | @Pritish Nandi (LSM) ] Please ask the agents to be vigilant in case this partner calls our support lines. The call should be transferred to a Level 2 agent. If no one is available, then escalate the ticket with a callback request. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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