Subject: Language
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Mon, 11 Apr 2022 07:59:07 +0000

Hi Pritish,

I am looking into the stats of solved tickets per language.
Please have a look on Josie's solved tickets.
Is it correct that her major workload is English tickets?
Are we sure that the agents select correct language?

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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