Subject: Re: EPOS customer support survey - CSAT 1 or 2
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Wed, 30 Mar 2022 22:17:09 -0700 (MST)

Hi Heta, 

This will be done. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, March 30, 2022 9:59:16 PM 
Subject: FW: EPOS customer support survey - CSAT 1 or 2 

Hi Pritish, 

Could you please review this ticket and reopen if we can still help the customer? They left the comment that the support provided took very long and was complicated. 

Escalate to L2, if we should rather reach out to the customer. 

Thank you in advance! 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio ] [ https://www.linkedin.com/company/eposaudio ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] 

From: Epos Audio <[email-masked]> 
Sent: 30. marts 2022 17:05 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: EPOS customer support survey - CSAT 1 or 2 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi, 

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place. 

Zendesk ticket: [ https://eposaudio.zendesk.com/agent/tickets/206515 | https://eposaudio.zendesk.com/agent/tickets/206515 ] 
Agent: Sven Thiele 

Answer summary including all questions. 

206515 (Zendesk Ticket #206515, Externe Antwort) 

Seite1 

Wie würden Sie ihre letze Erfahrung mit EPOS bewerten? 

1 

Seite2 

Welche Bereiche haben ihre Bewertung beeinflusst? 

Speed 
Process 

Seite3 

Haben Sie das Gefühl, dass wir ihre Anfrage gelöst haben? 

No 

Seite4 

Was hat ihnen besonders gut gefallen und was können wir verbessern? 

sehr umständliche, zeitraubende Abwickung des Calls 

Where can we improve, and what did you like about our service? 

Der Empfänger hat diese Frage nicht beantwortet.