Subject: Everyday Abandon Report - 25th and 28th March
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, ashish dabral <[email-masked]>
Date: Tue, 29 Mar 2022 02:16:43 -0700 (MST)

Hi All, 

PFB the abandoned report for 25th and 28th March. 

Checked all missed calls and found none of them have agent mistakes. 3 cancelled by customer and 1 was OOO hours. 

March 2022 

Country 	abandoned 	missed 	Grand Total 
China 	147 	3 	150 
France 	27 	2 	29 
Japan 	27 		27 
US 	13 	4 	17 
Germany 	7 	5 	12 
HK 	7 		7 
India 	3 	2 	5 
UK 	4 		4 
Australia 	3 	1 	4 
Russian 	3 		3 
Belgium 	3 		3 
HongKong 	2 		2 
Netherlands 	2 		2 
Spain 	2 		2 
Netherland 	2 		2 
Singapore 	1 		1 
Ireland 	1 		1 
Grand Total 	254 	17 	271 

Week 	disconnected 	waiting 	Grand Total 
Week 52 	4 	5 	9 
Week 1 	2 	30 	32 
Week 2 	8 	53 	61 
Week 3 	10 	56 	66 
Week 4 	10 	27 	37 
Week 5 	9 	71 	80 
Week 6 	18 	54 	72 
Week 7 	5 	73 	78 
Week 8 	12 	143 	155 
Week 9 	3 	68 	71 
Week 10 	5 	65 	70 
Week 11 	3 	73 	76 
Week 12 	5 	45 	50 
Week 13 	3 	22 	25 
Grand Total 	97 	785 	882 

25/03/2022 

Call Type 	disconnected 	waiting 	Grand Total 
abandoned 		4 	4 
missed 	1 		1 
Grand Total 	1 	4 	5 

Country 	abandoned 	missed 	Grand Total 
China 	1 		1 
France 	3 		3 
US 		1 	1 
Grand Total 	4 	1 	5 

28/03/2022 

Call Type 	disconnected 	waiting 	Grand Total 
abandoned 		22 	22 
missed 	3 		3 
Grand Total 	3 	22 	25 

Country 	abandoned 	missed 	Grand Total 
China 	10 		10 
France 	6 		6 
Germany 	1 	1 	2 
India 		1 	1 
US 	3 	1 	4 
HongKong 	1 		1 
Belgium 	1 		1 
Grand Total 	22 	3 	25 

Regards, 
Pritish Nandi