Subject: RE: ATC referral procedure updated
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Franck Gampio-Killy (FRKI)" <[email-masked]>, "Jan Philipp Faber (JNFA)" <[email-masked]>, "Hamed Rahnama (HARH)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 22 Mar 2022 15:25:09 +0000

Hi all,

The ATC procedure and US macro have been updated again. Doug Sills is the new contact along with Gus.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
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From: Heta Nyrhinen (HNYR)
Sent: 7. marts 2022 12:21
To: Franck Gampio-Killy (FRKI) <[email-masked]>; Jan Philipp Faber (JNFA) <[email-masked]>; Hamed Rahnama (HARH) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Daisuke Murata (DIUM) <[email-masked]>; Ross Martowski (ROMR) <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: ATC referral procedure updated

Hi team,

The ATC procedure<https://eposaudio.zendesk.com/hc/en-us/articles/1260803681590-Air-Traffic-control-ATC-headset-queries> is updated in the KB:

  *   There are not many changes for Level 1, but @Pritish Nandi (LSM)<mailto:[email-masked]> please ask the agents to read it through.
  *   There are two new macros for Level 2 for referring the tickets to the relevant contact persons in the ATC team, which will hopefully speed up the procedure.

Please read the procedure and let me know, if you have any questions.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
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