Subject: Reminder: Trigger category migration
From: Zendesk <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 08:39:47 -0400

"Zendesk" <https://app.hello.zendesk.com/e/er?s=2136619493&lid=7464&elqTrackId=1cd408e006d24952ad6f257874e11fe9&elq=a0e995eb6a6049f08b48b072973d3405&elqaid=69196&elqat=1>              

Product Notice

Hi Pritish, 

Zendesk has introduced a new feature called trigger categories to help customers organise triggers and make them easier to manage. Beginning 31 March 2022, we will be automatically adding a default category to your triggers. Our records indicate you have not yet enabled triggers in your account and will be affected by this change, so we’re reaching out with a friendly reminder in case you missed our in-product notification. 

What does this mean? 
In January 2021, Zendesk rolled out trigger categories as an opt-in feature and since then, many of our customers have taken advantage of this functionality with great results. We are now moving to the next phase of this rollout and will automatically add categories for customers who have not enabled them by 31 March. 

Please note that this change will not impact the order or the behaviour of your triggers. Triggers will continue to execute in the sequence in which they’re ordered, as they always have done. 

What do I need to do? 
We encourage you to get ahead of this change by enabling this functionality on your trigger edit page. Once you are using trigger categories, you’ll be able to designate a category when creating a new trigger via the Zendesk API or the Zendesk user interface. If you don’t specify a category when creating a new trigger, we will select a category for you. 

If you don’t take action, after 31 March 2022 you’ll see a default category appear in your list of triggers. This will not impact the way your triggers execute, and you shouldn’t notice any other change. 

Please refer to this article <https://app.hello.zendesk.com/e/er?s=2136619493&lid=53625&elqTrackId=51fbfa1e5bad40a3964baae9df20de7a&elq=a0e995eb6a6049f08b48b072973d3405&elqaid=69196&elqat=1>for details, and partner with your developer resources as appropriate. And as always, you can contact us <https://app.hello.zendesk.com/e/er?s=2136619493&lid=52183&elqTrackId=c7f20a8560ec46c1a3eac1d71ad90d37&elq=a0e995eb6a6049f08b48b072973d3405&elqaid=69196&elqat=1> if you have questions or need additional support. 

The Zendesk Team 

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