Subject: Fwd: Josie's Feedback
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Date: Wed, 16 Mar 2022 03:49:31 -0700 (MST)

FYI 

From: "Pritish Nandi" <[email-masked]> 
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Wednesday, March 16, 2022 4:04:24 PM 
Subject: Josie's Feedback 

Hi Josephine, 

Just for the records, we discussed Josie's performance because of the sales complaint and I did show you that she is doing good in all aspects. 

I have already shared the data for her and you checked that she takes the most inbound calls within the team. As the call flow is high and we only have 1 agent in Chinese lines ( till next week when the new agent is live on calls) 
there would be abandoned calls and customers may be waiting in the queue. 

Also, as per the audits done by Pravesh, she is doing good and has improved a lot. She is a very dedicated and hardworking employee and always eager to do the correct job. 

Do let me know if you need anything else. 

Regards, 
Pritish Nandi