Subject: Re: Daily Report - 10-11 Mar 2022
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Sat, 12 Mar 2022 04:46:56 -0700 (MST)

Done. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Saturday, March 12, 2022 2:43:23 PM 
Subject: Re: Daily Report - 10-11 Mar 2022 

Hi Pritish, 

Please also send compiled QA report to Heta and Sara today. 

Thanks 

Regards, 
Deeksha 

Sent from my iPhone 

On 12 Mar 2022, at 14:30, Pritish Nandi <[email-masked]> wrote: 

BQ_BEGIN

Hi All, 

PFB the daily report for the last 2 days. 

	10-11 March 2022 																											
			Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
	Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
	Josie Lau 	0 	8 	32 	40 	94 	47 	41 	22 	21 	3 	0:13:00 	160 	01:58:46 	08:45:00 	02:17:45 	00:09:17 	04:48:13 	17:59:01 	P 	4.40 	10 	209 	10 	199 	0 	0 	
	Bharat Bhattacharya 	0 	29 	31 	60 	38 	12 	10 	6 	3 	1 	0:08:00 	55 	00:50:47 	05:17:39 	00:47:58 	00:00:00 	02:09:56 	09:06:20 	A 	3.33 	9 
	Shivangi Bhattacharya 	0 	11 	38 	49 	87 	22 	6 	39 	7 	4 	0:09:00 	136 	01:43:43 	12:15:01 	01:26:47 	00:02:34 	02:38:31 	18:06:36 	P 	3.71 	7 
	Grace Boussi 	0 	9 	37 	46 	72 	17 	18 	24 	3 			114 	03:02:18 	09:52:17 	02:02:41 	00:00:05 	03:16:56 	18:14:17 	P 	3.78 	9 
	Denisa Magda 	0 	10 	16 	26 	32 	12 	3 	14 	2 			49 	00:24:25 	08:23:25 	01:25:53 	00:02:45 	00:46:08 	11:02:36 	P 	4.58 	12 
	Ismael Zakaria 	0 	8 	28 	36 	65 	23 	11 	28 	5 	5 	0:20:00 	109 	02:08:06 	07:16:39 	05:31:27 	00:00:00 	03:16:17 	18:12:29 	P 	4.65 	17 
	Rosette Modiri 	0 	13 	37 	50 	78 	19 	15 	22 	5 	4 	0:25:00 	119 	00:34:58 	10:12:03 	04:03:22 	00:00:03 	03:24:11 	18:14:37 	P 	4.83 	6 
	Adelina Paula Bartes 	0 	11 	31 	42 	59 	14 	10 	29 	13 	1 	0:41:00 	99 	02:07:27 	10:43:16 	09:12:01 	00:00:09 	01:57:10 	00:00:03 	P 	5.00 	4 
	Sebastian Coldea 	0 	9 	31 	40 	68 	19 	13 	15 	8 	2 	0:16:00 	98 	01:16:50 	11:02:43 	03:52:44 	00:00:00 	01:46:32 	17:58:49 	P 	3.83 	6 
	Sven Thiele 	0 	6 	37 	43 	41 	10 	12 	16 	5 			69 	01:09:52 	10:20:54 	04:31:14 	00:00:05 	02:35:53 	18:37:58 	P 	4.75 	8 
	Ritesh Kumar 	0 	10 	29 	39 	60 	10 	1 	9 	13 	1 	0:26:00 	71 	00:33:19 	08:42:54 	00:15:50 	00:00:00 	00:22:17 	09:54:20 	P 	4.43 	7 
	AJ Hurry 	0 	7 	45 	52 	84 	18 	9 	8 	0 	5 	0:08:00 	106 	02:34:31 	11:44:49 	04:00:58 	00:00:44 	01:27:07 	19:48:09 	P 	4.88 	8 
	Bharat Bhushan 				Not Working 	93 	23 	10 	12 	14 			115 	01:09:36 	11:36:27 	02:38:09 	00:00:00 	02:34:14 	17:58:26 	P 	4.90 	10 
	Pravesh Singh 	0 	5 	24 	29 	37 	30 	12 	10 	3 	5 	0:14:00 	64 	00:46:24 	10:16:23 	05:07:47 	00:00:00 	02:09:16 	18:19:50 	P 	4.56 	9 
	Jeet Behera 	0 	5 	11 	16 	18 	1 						18 							P 	5.00 	1 
	Tiantian Xiang 	0 	6 	9 	16 	24 	4 						24 							P 	4.33 	3 
	Aparna Jain 	1 	43 	224 	268 	175 	109 	0 	11 	2 			186 	00:12:47 	00:00:00 	06:20:16 	00:00:00 	00:19:18 	06:52:21 	P 	4.51 	47 
	Daniele Castiglioni 	30 	46 	253 	329 	126 	108 	0 	1 	0 			127 	00:00:09 	00:00:00 	04:25:30 	00:00:00 	00:01:00 	04:26:39 	P 	4.47 	32 

Regards, 
Pritish Nandi 

BQ_END