Subject: Re: [EPOS] Re: MB Pro 2, PC, Firmware update failed
From: Pritish Nandi <[email-masked]>
To: help <[email-masked]>
Date: Wed, 9 Mar 2022 00:36:26 -0700 (MST)

Hi jeet, 

Please check my reply below. 

Regards, 
Pritish 

From: "help" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, March 9, 2022 12:14:12 PM 
Subject: [EPOS] Re: MB Pro 2, PC, Firmware update failed 

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Your request (208388) has been updated. To add additional comments, reply to this email. 

Jeet Behera (EPOS Enterprise) 

9 Mar 2022, 12:14 GMT+5:30 
Dear Pritish, 

Thank you for contacting EPOS Global Support. For your convenience we have created support ticket number 208388 for your inquiry. 

We are sorry to hear that you are experiencing problems with MB Pro 2 as the firmware update failed. 

In order to help you further, could you please advise on some questions below: 

- Are you using a Win or MAC? What is the version of the OS? Win 
- Please share the screenshot of the error message. Attached 
- Did you try a different Micro USB to USB A cable? - Yes 
- Check the version of the EPOS Connect software. 7.1 
- Check the firmware version of the MB Pro 2 and the updated version of the firmware showing in the EPOS Connect software. 
2.5.9 and 2.8.3 

Looking forward to your reply soon. 

We wish you a nice day! 

Best regards, 
Jeet Behera 
EPOS Global Support 

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/208388 	

You are an agent. Add a comment by replying to this email or [ https://eposaudio.zendesk.com/agent/tickets/208388 | view ticket in Zendesk Support ] . Ticket # 	208388 
Status 	Pending 
Requester 	Pritish Nandi 
CCs 	- 
Group 	EPOS L1 
Assignee 	Jeet Behera 
Priority 	Normal 
Type 	Incident 
Channel 	By Mail 

This email is a service from EPOS Enterprise. [0MLQZ5-G24V] Ticket-Id:208388 Account-Subdomain:eposaudio