Subject: [EPOS] Re: GSX 1200 Pro, Not powering on
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Wed, 09 Mar 2022 07:32:34 +0000

Your request (208532) has been updated. To add additional comments, reply to this email.
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Tiantian Xiang, 9 Mar 2022, 13:02 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 208532** for your inquiry.

We are sorry to hear that you are experiencing problems with not powering on of your GSX 1200 Pro.

It would be really helpful for us to investigate and resolve the issue if you could elaborate on the issue which you are currently facing with the product.

- Since how long have you been facing this issue and when did it first occur?
- Try another USB cable connection
- Try to connect to another computer
- Try to connect to the USB2.0 interface
- Whether there was a fall or other physical damage?
- Reset GSX Hold down 4 corner LED lights for 10 seconds to complete the reset

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +45 (0) 89882841

We wish you a nice day!

Best regards,
Tiantian Xiang
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/208532

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