Subject: [EPOS] Re: MB Pro 2, PC, Firmware update failed
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Wed, 09 Mar 2022 06:44:12 +0000

Your request (208388) has been updated. To add additional comments, reply to this email.
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Jeet Behera, 9 Mar 2022, 12:14 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 208388** for your inquiry.

We are sorry to hear that you are experiencing problems with MB Pro 2 as the firmware update failed.

In order to help you further, could you please advise on some questions below:

- Are you using a Win or MAC? What is the version of the OS?
- Please share the screenshot of the error message.
- Did you try a different Micro USB to USB A cable?
- Check the version of the EPOS Connect software.
- Check the firmware version of the MB Pro 2 and the  updated version of the firmware showing in the EPOS Connect software.

Looking forward to your reply soon.

We wish you a nice day!

Best regards,
Jeet Behera
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/208388

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