Subject: [EPOS] Re: SDW 5066, HP Z240 and Etrali Mach3d phone, Not switching between PC and Telephone
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 08 Mar 2022 13:40:14 +0000

Your request (208356) has been updated. To add additional comments, reply to this email.
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Tiantian Xiang, 8 Mar 2022, 19:06 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 208356** for your inquiry.

We are sorry to hear that you are experiencing problems with SDW 5066 Not switching between HP Z240 and Etrali Mach3d phone.

In order to help you further, could you please advise on some questions below:

- What are you doing when you are facing the issue?
Listening to music or calling people?
- Whether the MSH mode is selected?IMPACT SDW switching between interfaces when MSH mode is activated
- Did you reset the SDW 5066?How to factory reset the IMPACT SDW?

Looking forward your reply.

We wish you a nice day!

Best regards,
Tiantian Xiang
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/208356

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