Subject: [EPOS] Re: SDW 5066, HP Z240 and Etrali Mach3d phone, Not switching between PC and Telephone
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 08 Mar 2022 13:31:58 +0000

Your request (208356) has been updated. To add additional comments, reply to this email.
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Pritish Nandi, 8 Mar 2022, 17:40 GMT+5:30

Hello,

Our EPOS SDW 5066 is connected to a HP Z240 and Etrali Mach3d phone. We have this same setup on many other desks and it seems to work fine, however, on one particular desk, the headset seems to not switch between the phone and computer. Once you press the phone button when it is connected to the PC, the phone button stays white, then we press the button on the headset and it does not switch. When trying with the same headset on other machines, it seems to work fine.

Is there any driver needed for the focus switching to work?

Any help would be appreciated.

Thanks

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/208356

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