Subject: [EPOS] Re: Test 1 - Sennhesier DW2 USB not working
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 08 Mar 2022 12:52:58 +0000

Your request (208355) has been updated. To add additional comments, reply to this email.
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Jeet Behera, 8 Mar 2022, 18:22 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 208355** for your inquiry.

We are sorry to hear that you are experiencing problems with Impact DW Pro 2 headset with no input and output.

In order to help you further, could you please advise on some questions below:

- If you are using a Win or MAC?
- If it's happening on a specific application? Name and version of the application.
- Did you update the firmware? DW - How to update firmware
- Did he reset the headset? How to reset DW series
- Did he update the EPOS Connect application updated?

Looking forward to your reply soon.

We wish you a nice day!

Best regards,
Jeet Behera
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/208355

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