Subject: Change to Headsets.com branded products procedure
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Franck Gampio-Killy (FRKI)" <[email-masked]>, "Jan Philipp Faber (JNFA)" <[email-masked]>, "Hamed Rahnama (HARH)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Fri, 4 Mar 2022 14:38:10 +0000

Hi all,

The procedure on how to handle customer queries for Headsets.com branded products (US market) has been updated and it is available here<https://eposaudio.zendesk.com/hc/en-us/articles/218624907-Headsets-com-branded-products-and-DW-units-in-the-US-Latin-America-and-Canadian-market>.

The main difference is that we don't refer customers to Headsets.com anymore, but handle the troubleshooting ourselves instead.

If Headsets.com employee contacts us, we should ask them to provide the end customer's contact details and contact them directly for troubleshooting.

If the product needs to be replaced, then we refer the customer to Headsets.com, as we can't order these products as warranty replacements. The contact details are available in the article.

@Pritish Nandi (LSM)<mailto:[email-masked]> Please inform the Level 1 team about the change.

Have a nice weekend everyone!

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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