Subject: Re: Reseller - MDM KOM (202099)
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Sat, 26 Feb 2022 05:34:36 -0700 (MST)

Hi Heta and Josephine, 

The customer has responded under # 202099. 

Also, another ticket was created with a different name and email. One more interesting thing about this scammer is that his email address. Please do have a look. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Sent: Thursday, February 24, 2022 7:27:36 PM 
Subject: RE: Reseller - MDM KOM (202099) 

Hi Pritish, 

Thank you for flagging. We will investigate. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio ] [ https://www.linkedin.com/company/eposaudio ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] 

From: Pritish Nandi <[email-masked]> 
Sent: 24. februar 2022 12:59 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Pravesh Singh <[email-masked]> 
Subject: Reseller - MDM KOM (202099) 

		

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Hi Heta, 

As discussed, PFB is the case where we have a request for RMA from reseller MDM KOM. 

	

Ticket 	

Replacement Shipped 	

Tracking 	

Product 	

Invoice 	

Reseller 	

DOP 	

Faulty unit 

202099 	

No 	

NA 	

GTW 270 Hybrid 	

Yes 	

MDM Kom 	

30/12/2021 	

NA 

202097 	

Yes 	

NA 	

GTW 270 Hybrid 	

Yes 	

MDM Kom 	

07/01/2022 	

Not Requested 

198523 	

Yes 	

1Z3W23160496759558 	

GTW 270 Hybrid 	

Yes 	

Vendita MDM Kom 	

27/12/2021 	

Received in HQ 

193919 	

Yes 	

1Z3W23160498197278 	

GTW 270 Hybrid 	

Yes 	

MDM Kom 	

23/11/2021 	

Not Requested 

178610 	

Yes 	

1Z3W23160499233637 	

GTW 270 Hybrid 	

Yes 	

MDM Kom 	

01/10/2021 	

Received in HQ 

The actual ticket is 197079 where we have declined the warranty for the reseller because he acquired 40 pieces of GTW 270 via a private person and 30 out of them were not connecting or charging. 

Regards, 

Pritish Nandi