Subject: Re: EPOS Unresolved Dashboard
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 23 Feb 2022 02:25:30 -0700 (MST)

Hi Sir, 

PFB the details: 

187128 - Aging 89 days - The ticket is waiting for the New GS version to the release which is due on 24/02/2022 to fix the issue. 
192052 - Aging 63 days - Sven already closed this ticket as the customer was unresponsive however he reopened the ticket again. He is very intermittent replying to us or even picking up a phone call. This is due to be closed today. 
We have already tried him again calling multiple times. 

Regards, 
Pritish 

From: "saurabh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, February 23, 2022 1:46:02 PM 
Subject: Fw: EPOS Unresolved Dashboard 

Hi Pritish, Pravesh, 

I still see that the oldest ticket in Bharat's queue is 88 days and Sven is 62 days. Can you please look at these tickets and tell me why they have such old tickets in their queue 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Zendesk Explore <[email-masked]> 
Sent: 23 February 2022 1:39 PM 
To: Saurabh Dadu <[email-masked]> 
Subject: EPOS Unresolved Dashboard 

	
	
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