Subject: Changing Contact Information in profiles
From: Pritish Nandi <[email-masked]>
To: Ismail <[email-masked]>, ashish dabral <[email-masked]>, Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 15 Feb 2022 23:35:38 -0700 (MST)

Hi All, 

I have shared with you on how to edit the profiles of the customers and also what we will do for forwarded numbers. 

1. We will not add any new contact going further unless it is not necessary and will only edit the existing profile created by talkdesk automatically. 
2. If it is a forwarded number then we will create a dummy account and assign the ticket to that dummy account so that it is not added in the exitsing list of tickets for the forwarded number. 
3. Agent needs to confirm customer phone number always so that we can know the correct phone number. 

@pravesh - Please advise the agents on the forwarded numbers and how they need to proceed for night shift. 

I will update you more after the meeting today. 

Regards, 
Pritish Nandi