Subject: Re: CMP NET tickets
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>
Date: Tue, 15 Feb 2022 04:46:11 -0700 (MST)

Hi Heta, 

Sharing with German Team members and rest as well. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Franck Gampio-Killy (FRKI)" <[email-masked]>, "Jan Philipp Faber (JNFA)" <[email-masked]>, "Hamed Rahnama, HARH" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Daisuke Murata, DIUM" <[email-masked]>, "Ross Martowski, ROMR" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Tuesday, February 15, 2022 5:12:39 PM 
Subject: CMP NET tickets 

Hi, 

In alignment with Sales we will handle tickets from our German partner CMP NET in Level 2 only. I have marked them as key account and new tickets should be automatically transferred. 

[ mailto:[email-masked] | @Pritish Nandi (LSM) ] Please ask the agents to be vigilant in case this partner calls our support lines. The call should be transferred to a Level 2 agent. If no one is available, then escalate the ticket with a callback request. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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