Subject: CMP NET tickets
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Franck Gampio-Killy (FRKI)" <[email-masked]>, "Jan Philipp Faber (JNFA)" <[email-masked]>, "Hamed Rahnama (HARH)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 15 Feb 2022 11:42:39 +0000

Hi,

In alignment with Sales we will handle tickets from our German partner CMP NET in Level 2 only. I have marked them as key account and new tickets should be automatically transferred.

@Pritish Nandi (LSM)<mailto:[email-masked]> Please ask the agents to be vigilant in case this partner calls our support lines. The call should be transferred to a Level 2 agent. If no one is available, then escalate the ticket with a callback request.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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