Subject: Tagging in Zendesk
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Franck Gampio-Killy (FRKI)" <[email-masked]>, "Jan Philipp Faber (JNFA)" <[email-masked]>, "Hamed Rahnama (HARH)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Mon, 7 Feb 2022 14:45:34 +0000

Hi team,

We are not allowed to use the tagging option anymore in Zendesk (adding other agents in cc), as this is a GDPR compliance issue.

When we tag other agents, an email is being sent to them for each update also including the customers' contact details and this is something we should avoid. If a customer asks for their contact details to be deleted, I wouldn't know all the places where they have been stored.

Please check your tickets and remove the tags, if there are any active ones.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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