Subject: RE: Meeting 27th Jan 2022
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Abhishek Kumar <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 2 Feb 2022 15:03:50 +0000

Hi Pritish,

Thank you for the update,
That will be really helpful and needed.

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
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From: Pritish Nandi <[email-masked]>
Sent: Wednesday, February 2, 2022 2:56 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Ashish Dabral <[email-masked]>; Abhishek Kumar <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>
Subject: Re: Meeting 27th Jan 2022

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Hi Sara,

Just to keep you updated that I am working with Ashish to create a report on daily audits which we will share with you on weekly basis. This is a work in progress and we will try to complete it by next week and send a sample.

Regards,
Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Cc: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Abhishek Kumar" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 27, 2022 6:07:37 PM
Subject: Re: Meeting 27th Jan 2022

Hi Sara,

Thank you for the minutes of the meeting.

Just to update you again Pravesh is in the EMEA shift for the past 2 months and we have already exchanged emails on this. We had to move him to EMEA as he was doing the night shift for a long time.

Do let me know if you have any further questions.

Regards,
Pritish

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>, "abhishek kumar" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 27, 2022 4:57:55 PM
Subject: Meeting 27th Jan 2022

Hi everyone,

Thank you for the meeting earlier.
Please find the meeting's minute below:

  *   Reporting
We agreed to receive a collective report on Phones stats, Tickets' review, Call review and CSAT analysis on weekly basis
Josephine will align with Ashish and Pritish on format of the Phones report

  *   Details of the report will be shared by Josephine with Ashish

  *   US agents
We agreed to not remove Pravesh from US shift before we find a competent agent, without an accent as Pravesh replacement

  *   China support
Agreed Josephine and Ashish will share an overview of call length and call volume for us to decide further actions
Agreed to instruct the Chinese agent to keep the call below 15 min

  *   Phone monitoring
Agreed to instruct all agents to keep the calls below 15 min

Thank you!

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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