Subject: Meeting 27th Jan 2022
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, abhishek kumar <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 27 Jan 2022 11:27:55 +0000

Hi everyone,

Thank you for the meeting earlier.
Please find the meeting's minute below:

  *   Reporting
We agreed to receive a collective report on Phones stats, Tickets' review, Call review and CSAT analysis on weekly basis
Josephine will align with Ashish and Pritish on format of the Phones report

  *   Details of the report will be shared by Josephine with Ashish

  *   US agents
We agreed to not remove Pravesh from US shift before we find a competent agent, without an accent as Pravesh replacement

  *   China support
Agreed Josephine and Ashish will share an overview of call length and call volume for us to decide further actions
Agreed to instruct the Chinese agent to keep the call below 15 min

  *   Phone monitoring
Agreed to instruct all agents to keep the calls below 15 min

Thank you!

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/>
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